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In the News: “Cut-Throat” Care Agency Accused of Fleecing Taxpayers

Updated: Mar 24, 2019

Newcross Healthcare, a leading UK provider of care agency workers, has been accused of “profiteering” following an investigation by The Guardian


One of the UK’s largest care agency staff providers has been accused of “profiteering” due to evidence showing that they were trying to charge care homes fees of up to £2,700 to supply a single staff member per shift over the Christmas period.


The Guardian was sent a copy of the price list via email from a concerned Care Home Manager, who was looking for cover over the Christmas period. The price list he was sent by Newcross, showed that they were charging 3 times their normal Sunday day rates to provide shift cover on Christmas Day and Boxing Day, which was considerably more than their competitors.


£76.84 per hour was the usual Newcross Healthcare rate to supply a Head of Care worker, but this was inflated to £230.52 per hour; an extortionate rate which would cost a care home £2,700 for a single 12-hour shift.


The Care Home Manager (who did not wish to be named) also stated to The Guardian, “I deal with 3 or 4 agencies at the moment and none of the others do that. In comparison to them, they are profiteering.”


He also described Newcross as “exceptionally cut-throat in the way they do business.”


Providing cover to both private and council owned care homes, these high fees will often be covered by the taxpayer.


“It is symptomatic of the broken social care system caused by Tory austerity measures that companies like Newcross Healthcare can effectively fleece the taxpayer for thousands of pounds for a single shift.”
- Labour MP Barbara Keeley, the Shadow Minister for Social Care

Newcross Healthcare provide thousands of agency healthcare workers to care homes across 62 locations within the UK, many of them supplied to residents that have their fees paid by their local council.


And this isn’t the first time Newcross have received bad press in recent months. They already came under scrutiny late last year after being exposed for fining their workers £50 any time they called in sick with under 24 hours’ notice, raising concerns not only about the wellness of their own staff, but also the risk of spreading illness to vulnerable patients.


Newcross are yet to make a statement on the matter, but we will keep you posted of any updates.

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